Signal Tower Lights, Warning Lights & Electric Horns, Fully Enclosed Products, Explosion proof Products, LED Work Lights-Qlight


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QA & Customer Service Policy

Qlight follows a quality assurance policy that supports our customer’s work efficiency by implementing state of the art quality control and customer service systems.

Quality assurance

  • Quality Assurance Policy with Embrace and Understanding

    Cost competitiveness through cost reduction
    Short delivery through applying time-efficient SCM system
    Enhanced empowerment of employees dealing with customers – allows for shortened service time to serve customer
    Customized product production capability to support specific customer application needs

  • Customer-Oriented Service Policy

    Provide fast and accurate customer service
    Strong technical teams that tackle issues when they occur
    Embracing customer service that understand customer’s situation
    Open technical data available so customers can select the most suitable products for their application site

Customer Service Policy

Customer Service Policy

  • All Qlight products offer free warranty for the first year after purchasing
  • MA tickets are initiated within a week after a customer claim is filed – customer fault excluded

Warranty Timelines and Conditions

Support under Warranty

  • Timeline

    One Year (Failures that occur with normal operation within warranty timeline)

Out of Warranty Support

  • Timeline

    One year after the expired warranty date

  • Wear

    Warranty does not support Parts and options which are not from Qlight

  • Customer Faults

    Case where parts break as a result of customer negligence
    When instructions are not followed
    Parts that are modified by customer

  • Etc.

    Customer’s inspection request without product failure (It will be charged even under warranty)
    * Installation and cautions are important to follow to avoid problems

Customer Service Process

Customer Service Process
Customer Service Process

Customer Service Request and Repair

  • Please contact distributor’s office or Qlight head office.
  • Send us a customer service request note along with the defected product for smooth processing.