QA & Customer Service Policy
Qlight follows a quality assurance policy that supports our customer’s work efficiency by implementing state of the art quality control and customer service systems.
Quality Assurance Policy with Embrace and Understanding
Cost competitiveness through cost reduction
Short delivery through applying time-efficient SCM system
Enhanced empowerment of employees dealing with customers – allows for shortened service time to serve customer
Customized product production capability to support specific customer application needs
Customer-Oriented Service Policy
Provide fast and accurate customer service
Strong technical teams that tackle issues when they occur
Embracing customer service that understand customer’s situation
Open technical data available so customers can select the most suitable products for their application site
Customer Service Policy
All Qlight products offer free warranty for the first year after purchasing
RMA tickets are initiated within a week after a customer claim is filed – customer fault excluded
Warranty Timelines and Conditions
Support under Warranty
|All products||One Year||Failures that occur with normal operation within warranty timeline|
Out of Warranty Support
|Timeline||One year after the expired warranty date|
|Wear||Warranty does not support Parts and options which are not from Qlight|
Case where parts break as a result of customer negligence
When instructions are not followed
Parts that are modified by customer
|Etc.||Customer’s inspection request without product failure (It will be charged even under warranty)
* Installation and cautions are important to follow to avoid problems
Customer Service Process
Customer Service Request and RepairPlease contact distributor’s office or Qlight head office.
Send us a customer service request note along with the defected product for smooth processing.
Qlight is not responsible for loss of product and even it might be thrown away if the product is not taken out of since one month of C/S completion.